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	ECP University is adding new courses to its online catalogue! New! Front Desk Staff Training ECP University will now include online training courses for front desk professionals. Equip your staff with the skills needed to present a professional image and competently handle your day-to-day front desk operations. As part of your annual subscription to ECP University Online, you will now have access to training for: Front desk staff New dispensers Experienced dispensers More coming soon! Qualitative and quantitative market research was conducted to determine the most critical competencies required for running an efficient front office. These competencies were used to create 10 hours of e-learning courses which include: Available Sept 10 Telephone Etiquette Managing Professional Relationships Goal Setting & Action Planning Workplace Effectiveness Available October 10 Managing Patient Appointments Patient Service Records and Reporting Managing Insurance These courses will help: Improve your patients' experience with a more efficient check-in / check-out process Boost the professional image of your practice Refine record keeping Improve telephone etiquette Advance organization and communication skills Learn More! Visit us at booth number LP11065 at Vision Expo West! Not Attending Expo? Call 866-278-3187 or visit www.ecpuniversity.com for more information.
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