It is equally important to remember that staff are human, and humans are creatures of habit. Often times, we doctors need to be reminded of how to do things differently when we are trying to enact change, and our staff are no different. Clearly lay out your expectations to your staff and remain consistent. As a result, you will find that staff will work harder and will be more cognizant of implementing the changes which you are working toward.
Lead by Example
Remember too, that a good leader is one who leads by example. Be sure to set the stage appropriately for your staff. If you expect punctuality from your staff, be sure that you are punctual. If you expect your staff to keep things neat and tidy, be sure to pick up after yourself.
Engage Your Staff
In order for your staff to care about you and your practice, it is important to remember that you must show staff that you value them too. This can be expressed through a simple thank you or brief moment of special recognition for a job well done.
In addition, I like to involve my staff in some of the decision making for the office. For example, if we need a new copier, why should I be the one making the selection since that really isn’t equipment that I regularly use? Instead, I prefer to give my staff a budget and allow them to choose. Not only does this make them feel a part of the decision making process, it also plugs them in to the various costs and overhead that affect day to day operations of the practice. |